Receiving a package from overseas can be thrilling, but what happens when your tracking update is very confusing? If you’ve ever encountered the term “FedEx Customer Has Requested Non-Express Clearance,” you’re not alone. 

When we order things from far away, they must pass through special border checks. This is called ‘customs’. Sometimes, these checks can cause unexpected messages on our tracking.

Don’t worry! We’re here to help you understand this message, why you might see it, and what you need to do next. So, without any further ado, Let’s get started.

FedEx Customer Has Requested Non-Express Clearance Mean

Key Takeaways:

  1. “Requested Non-express Clearance” indicates a specific customs check, possibly involving extra steps or fees before package delivery.
  2. The update often results from customer actions, package content specifics, or unique destination country regulations.
  3. After the update, packages await customs clearance, and recipients might need to provide extra documents or pay duties.
  4. Typically, FedEx clearance is swift, but special circumstances can extend the duration; responsiveness aids timely delivery.

Understanding Requested Non-express Clearance

When you track a FedEx shipment and see the term “Customer Has Requested Non-Express Clearance,” this means your package is going through a specific type of customs check, and there might be extra steps or fees involved before it can be delivered.

Every package crossing international borders gets checked or “cleared” by customs. This is to make sure all rules are followed, like paying taxes or making sure banned items aren’t being sent. 

Sometimes, a package might need a more detailed check. This can be because of the item’s value, its type, or the country it’s coming from. 

When this happens, FedEx sends this message.

For you, as the person waiting for the package, it’s crucial to keep an eye on your tracking updates. 

If customs need more information or a payment, they’ll let FedEx know, and FedEx will tell you. Always make sure to respond quickly. 

This helps get your package delivered faster and avoids any unnecessary delays.

Remember, while this might sound a bit complicated, it’s a common part of international shipping. 

Most packages clear customs without any problems! Just stay informed and reach out to FedEx if you have questions.

Also, Read:  What Does FedEx Held Unable to Collect Payment Mean

Why Customers Request Non-express Clearance Updates

When someone orders a product from another country, they might want to use a specific customs broker, or perhaps they’re looking for a different clearance method than the usual express method FedEx offers. 

This can be due to various reasons, such as wanting to save on fees or ensuring a particular item clears customs in a certain way.

Additionally, sometimes, the contents of the package, its value, or the destination country’s rules might require a different kind of clearance. 

Some countries have strict rules on certain goods and might need more details or different paperwork.

In these cases, customers or their brokers will request non-express clearance, and FedEx updates the tracking to inform the recipient. 

It’s always about ensuring the package gets through customs smoothly, even if it takes a bit longer.

After a Customer Has Requested a Non-express Clearance Update, What Happens?

The package is put on hold at customs while they review it. This pause allows customs officers to perform any additional checks or gather further details they might need. 

It’s their responsibility to ensure all items entering the country adhere to its regulations.

You might receive communication from FedEx or the assigned customs broker during this time. They might ask for extra documents, information, or, in some cases, payment for duties or taxes. 

It’s crucial to respond faster to these requests. The quicker you provide what’s needed, the faster your package can continue on its journey.

Your package will be released once customs are satisfied and all requirements are met. FedEx then resumes the delivery process, and the tracking status will update, reflecting the package’s progress toward your doorstep.

Also, Read: What Does Return To Sender Mean FedEx

How Long Does FedEx Clearance Take?

For many shipments, FedEx clearance is a swift process that can be completed within a day. These are routine checks, ensuring packages meet all the required standards for their destination country. 

But remember, this is an average, and some factors can influence this timeline.

The process might extend when this update appears or if there are other special circumstances. 

If customs require additional documentation or there’s a payment due for duties and taxes, the duration largely depends on how quickly these issues are addressed. Responding promptly to requests can speed up the process.

However, in rare cases where there might be complications or disputes regarding the contents of a shipment, clearance can take a week or more. 

Always stay in communication with FedEx during these times, and they can provide specific updates about your shipment.

Also, Read: What does Fedex international shipment release – import mean?


What Does the Customer’s Requested Non-express Clearance Mean?

This update means your package is being cleared through customs more slowly. This may be due to your request or the package contents.

What Can Cause a Clearance Delay With FEDEX?

Clearance delays with FedEx can be caused by incorrect documentation, restricted or prohibited items, customs inspections, or high package volume.

How Long Does FedEx Clearance Take?

The amount of time it takes for FedEx to clear a package through customs can vary depending on several factors, including the type of package, the country of origin, and the country of destination. 

Who Pays for Customs Clearance?

The recipient of the package is typically responsible for paying any customs duties and taxes that are owed. However, the shipper may agree to pay these fees on behalf of the recipient.

Final Thoughts

Shipping items from other countries can be tricky. When you see “Requested Non-express Clearance,” it means there’s a special check at customs. 

This can be because of what’s in the package or something the customer asked for.

After this, you might have to give more information or pay some extra money. It’s good to reply fast to help your package move quicker. 

Usually, FedEx checks packages fast, but sometimes it can take longer.

This can happen if there’s something special about your package or if customs wants to look at it more closely. 

The main thing is to keep an eye on your tracking and communicate if needed. Being prepared and understanding these steps can make the whole process smoother and easier on your end.

Alexandra Navara

Alexandra Navara is a seasoned logistics expert with over 7 years of industry experience. Holding a degree in Logistics and Supply Chain Management, she excels in writing insightful, engaging content on courier services. Certified as a Supply Chain Professional, Alexandra brings depth and clarity to complex logistics topics.

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