Having your FedEx tracking not updating can be frustrating, but it’s important to understand the common reasons behind it. Delays in updates can be caused by system glitches, the package still being with the shipper, natural disasters, or technical issues.

During long-distance travel, it’s normal to experience delays of over 24 hours in update intervals. Updates usually occur at key transit points, leading to occasional gaps in tracking information.

It’s advisable to rely on the ‘Estimated Delivery Date’ provided on the tracking page and remember that ground shipments tend to have fewer updates. If the expected delivery date has passed, reaching out to FedEx customer service for assistance is recommended.

By being aware of these factors, you can better manage your expectations and address common tracking challenges effectively. Learn more about resolving FedEx tracking issues for a smoother experience.

Why is FedEx not updating tracking?

Why is FedEx not updating tracking

FedEx tracking not updating is a common concern for customers eagerly awaiting their deliveries. Tracking information delays are typical due to various factors. For instance, system delays in updating tracking information can occur, especially during long transit periods, where it may take over 24 hours for updates to reflect. 

This delay may stem from the information being updated in FedEx’s system but not yet displayed on their website or app.

Another reason for the lack of tracking updates could be that the package is still with the shipper, and updates will only start once FedEx takes possession. This may give the impression of inactivity.

External factors like natural disasters, conflicts, or health crises can also lead to delivery delays, causing temporary pauses in tracking updates with messages like ‘Delayed due to reasons beyond our control.’

Technical glitches or system outages might also delay tracking updates from appearing. 

If updates are delayed for several days, reaching out to FedEx customer service for the latest shipment status is advisable. Patience is key, as delays are common, especially for ground shipments.

When Can I Expect the Delivery?

When can you expect your FedEx delivery? If tracking updates are not available, refer to the ‘Estimated Delivery Date’ on the tracking page. This calculated date considers the package’s origin, destination, and chosen shipping method.

In cases of long-distance travel or transfers between hubs, tracking may not update for 24 hours or more, indicating the shipment is still in transit. If your package is labeled ‘on time,’ trust the estimated delivery date.

If there is no delivery date estimate, exceptional circumstances like customs delays or severe weather may be affecting the timeline. For ground shipments, irregular updates during transit are normal and do not necessarily signal an issue.

If the scheduled delivery date has passed without updates, reach out to FedEx customer service for the latest status. They can offer specific information and address unforeseen delays.

What Are the Reasons Behind FedEx Package Not Moving?

What Are the Reasons Behind FedEx Package Not Moving

There are several factors that could contribute to a FedEx package not showing movement or updating its tracking information. One common reason is the irregular scanning of packages during transit. 

While packages are typically scanned at crucial points like warehouses and distribution centers, these scans are not continuous. As a result, there may be a lack of updates in the tracking history, especially for ground shipments that travel long distances between hubs.

Another possible reason for a package’s status remaining unchanged is that it may still be at the shipper’s location. Tracking updates only begin once FedEx officially takes possession of the shipment.

Furthermore, operational challenges or weather-related issues, such as incorrect addresses, customs problems, road closures, or severe weather conditions, can all lead to delays and a lack of immediate tracking updates.

Technical issues on FedEx’s end could also impact tracking updates. System malfunctions or website glitches may interfere with the accurate reflection of a package’s actual movement.

How often does FedEx update tracking?

FedEx typically updates tracking information at various points along the package’s transit route. The frequency of updates depends on the package’s movement between different FedEx facilities. 

While there may be periods of up to 24 hours without tracking updates, especially for long-distance shipments, this does not necessarily indicate a delay in transit. These gaps in updates are due to the intervals between scans at various FedEx locations.

Although tracking details are promptly recorded in FedEx’s system, there might be a delay of up to 24 hours before these updates appear on the website or mobile app. This delay is common for ground shipments that cover extensive distances. 

If there is no movement shown in the tracking information, it is likely that the package is still at the shipper’s location awaiting pickup by FedEx. Understanding these differences can help manage expectations and ease concerns about the status of the package.

How Long Does it Take for FedEx Tracking to Update?

FedEx tracking updates may not occur for over 24 hours, especially for long-distance shipments, due to infrequent scanning of packages in transit between facilities. This delay in tracking information does not necessarily indicate a delay in delivery.

Ground shipments, particularly those traveling long distances, often experience standard intervals between updates, which is normal.

The tracking system initiates updates once FedEx physically acquires the package, so non-updating tracking details may mean the package is still at the shipper’s location.

Understanding this process can reduce concerns about tracking delays. While real-time updates may take up to 24 hours to reflect accurately, rest assured that FedEx is actively working to deliver your package efficiently.

Trust in the system’s diligence, even during periods of limited tracking updates, as FedEx remains committed to timely deliveries.

What to do When FedEx Tracking is Not Updating?

If FedEx tracking is not updating, first ensure that the tracking number you have is correct. It should consist of 12 digits, a combination of numbers and letters. Validate this on the FedEx website to prevent input errors.

Next, assess the transit status of your package. If it is not currently in transit, updates may be delayed until it is on the move. Delays in updating tracking information can occur due to the carrier’s system, especially during long transit periods or carrier transfers.

Be aware of common reasons for delays, such as delivery exceptions, tracking number or barcode issues, or the package still being at the shipper’s location. If your package is declared lost or if tracking hasn’t been updated in over 24 hours, take further steps.

Use FedEx’s self-service tools on their website to manage deliveries, track packages, and receive updates without direct contact. Regular communication with FedEx will help address tracking issues promptly, keeping you informed about your shipment’s progress.

How Can I Contact FedEx Customer Service for Tracking Issues?

How Can I Contact FedEx Customer Service for Tracking Issues

To address tracking issues with FedEx, you have multiple options to contact their customer service for assistance. 

If you prefer speaking directly with a representative, you can dial 1-800-GoFedEx (1-800-463-3339) for general inquiries or 1-800-247-4747 for international concerns. 

For efficient self-service solutions, you can explore the FedEx FAQ Hub or the customer support page online. These resources offer quick answers to common tracking and shipping label problems without the need for a phone call.

Alternatively, you can use the online contact form on the FedEx website to report your issues or use the FedEx Delivery Manager to track packages and manage deliveries seamlessly.

Make sure you have your tracking number and shipping label details on hand for a prompt response to your tracking concerns.

What Are the Hours of Operation for FedEx Customer Service?

FedEx customer service in the United States is available from Monday to Friday, from 8:00 AM to 6:00 PM local time.

You can reach them at the toll-free number 1-800-463-3339 (1-800-GoFedEx) for assistance during these standard business hours. International customer service inquiries can also be made by calling 1-800-247-4747 within the same operating hours.

If you require technical support or help with FedEx Web Services, you can contact the dedicated hotline at 1-877-339-2774. They are available Monday to Friday from 7:00 AM to 9:00 PM and on Saturday from 7:00 AM to 3:00 PM Central Time, providing extended support for more complex issues.

For immediate needs, self-service options like the FedEx website, mobile app, and automated phone system are available 24/7 for convenience.

How Can I Track My FedEx Package if the Tracking Number is Not Updating?

How Can I Track My FedEx Package if the Tracking Number is Not Updating

If your FedEx tracking number is not updating, there are several steps you can take to track your package effectively.

First, ensure the tracking number is correct and try using FedEx InSight, a helpful web-based tool for monitoring shipments without a tracking number. This tool offers automatic notifications and detailed tracking information.

If InSight doesn’t provide the needed updates, contact FedEx customer service at 1-800-463-3339 or use their live chat feature, providing all relevant shipment details. You can also track your package using a reference number, like a purchase order or invoice number.

Reach out to the sender for more information or check with neighbors if you are the recipient. In case of a missed delivery, use the door tag number left by the courier to check the latest status.

If all else fails, consider filing a claim with FedEx for a lost package. By following these steps, you can stay informed about your shipment’s progress even when the tracking number is not updating.

Frequently Asked Questions

Can Weather Conditions Affect FedEx Tracking Updates?

Absolutely, inclement weather conditions can significantly impact FedEx tracking updates, leading to potential delays in package transit and scanning processes. To avoid these issues, it is recommended to stay informed about weather forecasts and any service alerts issued by FedEx to anticipate and manage potential disruptions that could affect the timely delivery of packages.

Are There Specific Holidays When Fedex Tracking Is Slower?

FedEx tracking may experience delays during major holidays like Christmas, Thanksgiving, and New Year’s Day. The spike in shipment volumes and reduced operational hours can lead to slower updates during these peak periods.

Does Fedex Tracking Update Over Weekends?

Yes, FedEx tracking does update over weekends, although updates may be less frequent than on weekdays. To ensure you have the most up-to-date information, it’s best to regularly monitor the tracking status using FedEx’s official website or app.

Is Fedex Tracking Real-Time or Delayed by a Few Hours?

FedEx tracking is typically delayed by a few hours due to logistical processes and data synchronization. While the system aims for timely updates, minor delays can occur. For real-time tracking, consider utilizing more advanced tracking services for up-to-the-minute information.


Understanding the reasons behind FedEx tracking not updating can reduce concerns and provide you with actionable steps. Delays can occur from a variety of factors, such as system glitches, logistical challenges, and weather-related disruptions.

While updates are typically regular, occasional delays can occur. If you encounter tracking issues, contacting FedEx customer service and exploring alternative tracking methods can provide additional support.

Being aware of these factors can enhance your overall tracking experience and ensure prompt resolution of any issues that may arise.

Alexandra Navara

Alexandra Navara is a seasoned logistics expert with over 7 years of industry experience. Holding a degree in Logistics and Supply Chain Management, she excels in writing insightful, engaging content on courier services. Certified as a Supply Chain Professional, Alexandra brings depth and clarity to complex logistics topics.

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