You want to send or return a package but you are too lazy to go to the nearest FedEx store. So what should you do in this situation?

Don’t worry! FedEx will come to you if you are busy with some other work. From various types of package pickups like Express, Ground, and Freight to understanding the costs, there’s a lot to know.

In this article, we’ll discuss How FedEx pickups Work. Whether you’re a business owner or someone simply sending a gift to a loved one, understanding how FedEx pickups work can make your shipping process smooth and hassle-free. 

So, Without any further ado, Let’s get started.

How Does FedEx Pickup Work

Key Takeaways:

  1. FedEx has many ways to pick up packages, like Express, Ground, and big Freight pickups.
  2. You can easily set up a pickup time online or by calling, even two weeks ahead.
  3. Some pickups are free, but others, like on Saturdays or from different places, cost extra.
  4. If you miss a FedEx pickup, you can change the time online, call them, or drop it at a store.

How Does FedEx Pickup Work in 2024?

FedEx’s pickup allows customers to schedule pickups for their Express, Ground, and Freight shipments directly from their location. You can arrange pickups by visiting the FedEx website or making a phone call to 1-800-GoFedEx.

The service includes options like on-call, where you can set your pickup for the same day or the following business day, and regular stops for daily shipping needs. Also, return on-call is available for items that need to be returned.

Ground pickups even allow scheduling up to two weeks in advance. If you’re dealing with Freight, you have the flexibility of the on-call option, again with up to a two-week advance notice.

What Types of Pickups Does FedEx Offer?

FedEx offers multiple pickup options for all types of shipments. We have provided all the necessary details about them below:

Express Pickup Options

FedEx Express presents you with several choices:

  • On-Call: Schedule a pickup for the same or the next business day.
  • Return On-Call: When you have something to send back, this option lets you easily schedule a pickup.
  • Regular Stop: For those who ship a lot and prefer a routine pickup every day.

Ground Pickup Options

Ground pretty much offers the same as Express, but there’s more:

  • Advanced Scheduling:You can plan an on-call pickup as far ahead as 2 weeks, giving you flexibility.
  • Automated Pickup: For those who don’t ship regularly but still need the occasional pickup.

Freight Pickup Options

For bigger shipments, Freight keeps it simple:

  • On-Call: Like Ground, you can set this up to 2 weeks ahead.
  • Regular Stop: A consistent pickup routine, especially for regular shippers.

How Do You Schedule a FedEx Pickup?

For Express Shipments and Ground Shipments:

For On-call pickups, Simply head to Log in and follow the prompts to set up your pickup. For Regular-stop pickups,  Call 1-800-GoFedEx, and they’ll help you out. 

If you’re returning an item, just mention “return pickup.” For Return on-call pickups, Visit and schedule a pickup.

Freight Shipments:

For On-call pickups, Go to and schedule a pickup. For Regular-stop pickups,  call your local service center or the dedicated number, 1-866-393-4585, to arrange a pickup.

For Return on-call pickup, the procedure is the same as Express and Ground shipments.

How much does FedEx charge to pick up a package?

FedEx Express:

  • Regular Stop: This has no fees.
  • Automated Pickup: This service isn’t available.
  • On-Call, Next Day, Future Day, Same Day, Returns: A flat rate of $4 applies for all these service types.
  • Other Fees: If you’re considering Saturday pickups, there’s a fee of $16 per package.

FedEx Ground:

  • Regular Stop: Charges are between $15.50 or $31 per week, depending upon previous weeks’ charges.
  • Automated Pickup: It costs $14 per week with either automated or on-call pickups. However, weeks without any shipments won’t have any fee.
  • On-Call, Next Day, Future Day: Each package is charged at $4.
  • Same-day pickups: The rate is $4 per package, with an extra dollar for phone scheduling. Returns are charged at $4 per package.
  • Other Fees: There’s a specific fee of $11.50 weekly for pickups from alternate addresses.

FedEx Freight:

  • Regular Stop: FedEx doesn’t charge for this service.
  • Automated Pickup: Not available.
  • On-Call, Next Day, Future Day, Same Day, Returns: No fees for this service.
  • Liftgate Service: The charge is $9.81 per hundredweight.
  • Limited Access Pickup: If you’re considering pickups from places like schools or churches, it would cost $152 per shipment.

What If I Miss My FedEx Pickup?

The first thing you should do upon realizing you’ve missed your pickup is to contact FedEx. Depending on the circumstances and timing, a quick call can sometimes rearrange the pickup for the same day.

If you want to reschedule, Simply log in, access your shipment details, and choose a new pickup time. 

You can also dial FedEx’s customer service, but remember to keep your tracking or confirmation number at hand to simplify the process.

You can drop off the package at the nearest FedEx store if you don’t want to reschedule a pickup. You can find the nearest store using the Store Locator tool.

When FedEx doesn’t pick up a package, what happens?

If you feel like FedEx has missed your package, then try following the tips below:

First, it’s a good idea to double-check the time you expected them. Maybe you remembered it wrong or mixed up AM and PM. 

You can look this up in the “My Pickups” section on the FedEx website. If you’re not sure, just give FedEx a call, and they can help.

If you’re sure they missed the pickup, you’ve got two choices. You can reschedule the pickup. Or, if you don’t want to wait, you can take your package to a FedEx store or drop-off spot.

How Do I Cancel a FedEx Pickup?

The easiest way to cancel is to log into your FedEx account. Navigate to the “My Pickups” section. There, you’ll find a list of your scheduled pickups. Find the one you want to cancel, and click the “Cancel” button next to it.

You can also call FedEx Customer Service. They’ll ask for some details to identify your pickup and then proceed with the cancellation.

You can cancel pickups up to 2 weeks in advance. Also, Freight pickup can be canceled through local FedEx Freight service center.


Does FedEx pick up items for you?

Yes, FedEx offers pickup services for both packages and freight. You can schedule a pickup online, over the phone, or through the FedEx mobile app.

Does FedEx charge for pickup?

Yes, FedEx charges for pickup services. The cost of pickup varies depending on the type of pickup and the distance traveled.

How does the FedEx shipping process work?

Once you have scheduled a pickup, a FedEx driver will come to your location to pick up your package or freight. The driver will then transport your package or freight to a FedEx facility, where it will be sorted and routed to its final destination.

How do I set up a FedEx freight pickup?

To set up a FedEx freight pickup, you can call FedEx customer service or visit the FedEx website. You can also call 1-866-393-4585.

How do I check my FedEx pickup confirmation?

Once you have scheduled a FedEx pickup, you will receive a confirmation email or text message. This confirmation will include the pickup date and time, as well as the tracking number for your package or freight.


FedEx offers a convenient solution for those who don’t want to visit a store to send or return packages. Their service has several pickup options, covering Express, Ground, and Freight shipments. 

You can effortlessly schedule these pickups online or by calling their dedicated number. There are specific types of pickups, like on-call or regular stop, and even options to plan two weeks ahead. 

The costs associated vary according to the service chosen.some services are free, while others, like Saturday pickups or alternate address pickups, have associated fees. 

If you happen to miss a scheduled pickup or need to cancel, FedEx provides easy solutions, either online or over the phone. Lastly, they have good customer service ready to assist, ensuring a smooth and hassle-free shipping experience.

Alexandra Navara

Alexandra Navara is a seasoned logistics expert with over 7 years of industry experience. Holding a degree in Logistics and Supply Chain Management, she excels in writing insightful, engaging content on courier services. Certified as a Supply Chain Professional, Alexandra brings depth and clarity to complex logistics topics.

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