Has a FedEx delivery ever resulted in damage to your property? It’s an upsetting experience, but know this: FedEx has procedures to handle property damage claims.

Reporting the incident is the first step towards getting compensation and ensuring FedEx takes steps to prevent it from happening again.

Filing a property damage claim with FedEx is essential. In this article, we’ll walk you through the reporting process step-by-step, explaining how to make sure your claim is heard by FedEx.

FedEx Driver Damaged My Property, What Should I Do

Key Takeaways:

  1. When FedEx damages property, gather evidence promptly to strengthen your claim and prevent future incidents.
  2. Provide precise incident details when filing a claim with FedEx to facilitate a smooth resolution.
  3. Submit photos, videos, witness statements, and repair quotes to effectively support your property damage claim.
  4. Reporting property damage to FedEx ensures accountability, compensation, and safeguards against future issues.

FedEx Driver Damaged My Property, What Should I Do?

If a FedEx driver damages your property, promptly gather evidence and report the incident to FedEx for compensation and prevention.

When faced with property damage caused by a FedEx driver, immediate action is essential. Start by collecting compelling evidence, such as photographs and witness statements, to strengthen your case. 

Once you’ve documented the damage, report the incident to FedEx, initiating the property damage claim process.

This report will prompt the local depot to contact you for additional details, including the date, time, and any identifying information about the involved FedEx truck.

Following this initial report, you’ll receive a claim form from FedEx to complete online. This form will serve as the foundation of your claim, so include all the evidence you’ve gathered, such as photos, videos, and witness statements. 

By following these steps carefully, you can confidently navigate the process, ensuring that your property is restored and you receive the compensation you deserve. 

Reporting property damage to FedEx safeguards your property and holds those responsible accountable.

What to Do When You Notice Property Damage

If you spot property damage caused by a FedEx truck, act swiftly. Capture evidence, such as photos, and look for witnesses.

If you happen to witness property damage in real time, don’t hesitate. Quickly take a photo of the FedEx truck responsible or note down any information that can help identify it later, like the license plate number. 

Additionally, check if there were any potential witnesses nearby, such as neighbors or passersby. If you find someone who saw the incident, obtain their contact information. 

Review the footage to capture the incident if you have surveillance cameras or recording devices around your property. Video evidence can significantly expedite the claim process and strengthen your case.

If you intend to seek compensation for the damage, obtaining a repair quote is advisable. Contact an insurance agency or repair service to assess the damage and provide you with an estimate. 

This quote will be essential when you submit your claim to FedEx. Remember that timely action and thorough documentation are key to a successful resolution.

How to File a Property Damage Claim

Now that you’ve gathered the necessary evidence let’s discuss how to proceed with filing a property damage claim with FedEx.

To initiate your claim:

  1. Call the FedEx property damage claim phone number at 1.800.Go.
  2. FedEx.
  3. When you reach out to FedEx, inform them about the property damage caused by a FedEx delivery driver. 

While having a tracking number can be helpful, it’s not mandatory for the initial report.

After you’ve made the initial report, FedEx will create a ticket, and the local depot responsible for the incident will get in touch with you. 

During this conversation, you’ll need to provide specific details, such as the date, time, and any available tracking number or other identifiers associated with the involved FedEx truck.

Once these details are recorded, the property damage claim process will officially commence. You’ll receive a claim form to complete online. 

This form is where you’ll include all the evidence you’ve gathered, such as photographs, videos, and any witness statements.

Be sure to include the repair quote you obtained for the damage. Without a quote, the likelihood of receiving compensation decreases significantly. 

Also, Read: What Does FedEx Future Delivery Requested Mean?


How do I claim property damage on FedEx?

You can file a claim for property damage on FedEx by contacting FedEx customer service and providing them with the tracking number for the damaged package, as well as any other relevant information, such as photos of the damage.

Does FedEx pay for damages?

FedEx will pay for damages to your property if their negligence caused the damage. This means that FedEx must have been at fault for the damage in order for you to be eligible for compensation.

Who files the FedEx damage claim?

The sender, the receiver, or a third party can file a claim for property damage with FedEx. The person who files the claim will need to provide proof of ownership of the damaged property, as well as an estimate of the cost of the damage.

How do I file a FedEx shipping damage claim?

You can file a FedEx shipping damage claim online or by calling customer service. Provide tracking number, ship and damage dates, damage description, and cost estimate.


In conclusion, taking the right steps can make all the difference when you find yourself in an unfortunate situation where a FedEx driver has damaged your property. 

Reporting the damage to FedEx is not just about seeking compensation for the harm done but also about preventing future incidents and holding those responsible accountable.

Firstly, swift action is essential when you notice property damage. Capture evidence, whether it’s photos, videos, or witness statements. This documentation will be crucial during the claim process. Remember to obtain a repair quote as well, as FedEx typically requires this for payouts.

Filing a property damage claim with FedEx involves reaching out to their dedicated hotline and providing detailed information about the incident. You’ll then receive a claim form to fill out online, where you should include all your evidence.

By following these steps diligently, you can confidently navigate the process, ensuring that your property is restored and you receive the compensation you deserve. 

FedEx takes property damage seriously, and with your thorough documentation, you can expect a resolution that addresses your concerns and safeguards your property in the future.

Alexandra Navara

Alexandra Navara is a seasoned logistics expert with over 7 years of industry experience. Holding a degree in Logistics and Supply Chain Management, she excels in writing insightful, engaging content on courier services. Certified as a Supply Chain Professional, Alexandra brings depth and clarity to complex logistics topics.

Find me here:

Leave a Reply

Your email address will not be published. Required fields are marked *