The United States Postal Service (USPS) helps many people send and get mail every day. But sometimes, things might go wrong. If you’ve had a problem with USPS, it’s important to know how to tell them about it.

In this guide, we’ll show you how to complain to USPS in different ways. You can write to them, call them, or use their website. We’ll give you all the details to ensure they listen to your issue.

So, keep reading if you’re worried about a missing package or a delay. We’ll help you understand how to get the problem fixed.

USPS How To File A Complaint

Key Takeaways:

  1. You can complain to USPS in many ways, such as by email, by phone call, by visiting the local post office, etc.
  2. Complaints can be made about any kind of issue, whether about a small issue like slow delivery or big issue like theft. 
  3. USPS takes complaints very seriously. So make sure you explain your issue clearly to the customer care person.

How To File A Complaint In USPS?

You can file a complaint in USPS in many different ways, like by emailing, calling their customer care at 800-ASK-USPS, or directly visiting the post office.

For an immediate solution, start by visiting the USPS official website with a dedicated section for complaints. Here, you can detail your problem, whether it’s about delivery, service, or even an employee’s behavior.

If it’s a serious issue, you can write a complaint letter and send it to the USPS’s Consumer Advocate office or U.S. Postal Inspection Service. The address is:

Office of the Consumer Advocates,

475 L’Enfant Plaza

SW, Washington

D.C. 20260-2200. 

If speaking directly feels right, there’s an option to call 1-800-ASK-USPS or 1-800-275-8777. They’re available to address your concerns. Visiting your local post office in person also offers a chance to speak directly to the station manager or the postmaster.

What Are Common Complaints About USPS?

Some of the common complaints about USPS are:

Delivery Issues:

One of the most common complaints is about deliveries. Complaints about packages being left in unsuitable locations, consistent late deliveries, or even days when no mail seems to arrive at all.

Customer Service Concerns:

Customer care service is meant to help people in tough situations. Some customers express dissatisfaction related to the behavior or responsiveness of customer care or the staff at local post offices.

Mail Fraud by Third Parties:

Mail fraud by individuals or companies can include tactics like dispatching counterfeit promotional checks, misrepresenting charitable causes, or mailing merchandise and then demanding unwarranted payment.

Policy-Related issues:

Changes in policies might sometimes be disadvantageous to the public. This could be due to increased postage rates, alterations in delivery times, or modifications to available mail services.

How To File A Complaint Using USPS Complaint Form?

Here is a step-by-step guide on how to file a complaint using the USPS complaint form:

  1. Visit the Official USPS Site: Head to the USPS official website and look for the ‘Contact‘ or ‘Help’ section.
  2. Select the Complaint Form: You’ll find various options, so select the complaint form created for your concern.
  3. Provide Essential Details: Fill in the necessary information about your complaint. This might include details about a particular mail service, tracking number, or any issue you faced.
  4. Choose Anonymity if Desired: The form might ask if you wish to remain unknown. Pick ‘yes’ if you prefer privacy or ‘no’ if you’re okay with sharing your identity.
  5. Review and Submit: Double-check the information to ensure its accuracy before sending. Click on ‘submit’ once done.

Complaints about Theft, Fraud, Waste, Or Abuse Committed By The USPS Or Its Employees

If you suspect any chances of theft, fraud, waste, or malpractice by USPS employees, you must act fast. The Office of the Inspector General (OIG) at the post office investigates such matters.

You can file a complaint to OIG in many ways. One of the most direct methods is to use the online complaint form dedicated to such issues. 

You can also contact USPS’s customer service using their dedicated helpline for such complaints. Dial either 1-888-USPS-OIG or 1-888-877-7644 to discuss your concerns.

Does The Post Office Take Complaints Seriously?

Yes. The post office takes the complaints very seriously, according to many sources that are available online. A former USPS worker shared that a part of her role was to handle email complaints about her branch. Her approach was direct; she’d call the concerned individuals and aim to sort out the issue during the conversation.

In another situation, a USPS user complained about a badly damaged package. After uploading some photos and filling out an online form, he was surprised to receive a check just a few weeks later.

They might take some time to respond to your complaints, but they will surely resolve your issue if you explain it correctly to the right person.


What To Do If Mail Is Not Delivered?

If your mail is not delivered, you can check with your neighbors to see if they received it or contact the USPS to file a missing mail report.

How Do I Speak To A Live Person At USPS?

To speak to a live person at USPS, you can call the USPS customer service number at 1-800-ASK-USPS (1-800-275-8777).

What Is USPS Misconduct?

USPS misconduct can include theft, damage, misdelivery, unauthorized opening, and failure to deliver on time.

Who Holds The Post Office Accountable?

The postmaster general is responsible for overseeing the USPS. The postmaster general is appointed by the president and confirmed by the Senate.

Final Thought

The USPS provides several ways for people to share their problems. Whether it’s a small delivery issue or a bigger concern like theft, they’re ready to listen.

You can complain to them by email, by phone call, submit a form on their official website or you can even directly visit them at the local post office.

Many have found that USPS quickly reacts to their feedback. Some have even received direct phone calls to sort out issues, while others got compensation for damaged goods.

If you face a problem with your mail, speaking up is essential. By sharing your issue clearly and reaching the right person, there’s a good chance it will be fixed.

Alexandra Navara

Alexandra Navara is a seasoned logistics expert with over 7 years of industry experience. Holding a degree in Logistics and Supply Chain Management, she excels in writing insightful, engaging content on courier services. Certified as a Supply Chain Professional, Alexandra brings depth and clarity to complex logistics topics.

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