Ever ordered something on Amazon and then waited more than a week without it being shipped? Typically, Amazon dispatches packages within 1-2 days of ordering.

While some packages might naturally take longer to ship, a week-long delay can make it seem as though there’s a problem with the order.

In this article, we’ll discuss why your Amazon order isn’t shipped even after a week. Plus, we’ll provide tips on how to handle this situation and guide you on what steps to take if you’re currently facing this issue.

So, without further ado, let’s dive in.

Why Hasn’t My Amazon Order Shipped After a Week

Key Takeaways:

  1. Amazon orders might delay due to item unavailability or high demand causing fulfillment delays.
  2. You can cancel orders before they ship and get a full refund.
  3. Always verify your address and billing information to prevent shipping delays or errors.
  4. Late Amazon orders are eligible for refunds, if you are a prime member.

Why Hasn’t My Amazon Order Shipped After a Week In 2023?

If your Amazon order hasn’t shipped after a week, it might be because of several reasons like the item being unavailable at the closest fulfillment center, high online ordering demand causing delays, etc.

When a product isn’t available at your local fulfillment center, it needs to be transferred from another location. Then it will be shipped to you.

If a third-party seller processes your package, it might take longer to ship. This is because third-party sellers have less staff. If you are worried about your order, you can always contact Amazon customer care and ask them about the delay.

How Long Does It Normally Take For Amazon To Ship an Order?

Amazon will dispatch most orders within two days of receiving them. You might receive your product within 5 – 8 days after being shipped. 

For Amazon Prime members, you might receive your package faster with the two-day delivery for eligible items. 

The exact delivery time can vary based on the chosen shipping method, item availability, and destination. International orders, for example, can experience extended delivery timelines like 7 to 18 days. While these are general guidelines, unforeseen challenges like weather, high demand, or logistical issues can cause exceptions.

Why Has My Amazon Order Not Been Shipped?

Your Amazon order may not be shipped because of several issues. Some of them are mentioned below:

Check The Expected Delivery Date:

When you place an order on Amazon, there’s usually an estimated delivery date mentioned on your order page. Check this estimated delivery date, as there could be times when your item is still within the specified delivery window and the shipping process hasn’t started because it’s still within the planned timeline.

Contact The Seller:

Not all products on Amazon are sold directly by Amazon; many are from third-party sellers. If there’s an unusual delay, it might be a good idea to contact the seller directly. 

They can offer info about any potential issues in the shipping process, be it a stock issue or other logistical challenges. 

Verify Your Address:

One common issue that can cause delays is errors in the shipping address. Ensure that your address is entered correctly and in its entirety. Missing apartment numbers, incorrect zip codes, or wrong street names can hinder the shipping process.

Verify Your Billing Information Is Correct:

If there’s an error in billing info, the order might be on hold or not processed. It’s essential to ensure that the card hasn’t expired and the billing address matches the one associated with your card. If there’s a mismatch, it might prevent the order from being approved and shipped.

What If My Amazon Package Hasn’t Shipped Yet?

If you find the delay extending beyond the estimated delivery window without clear communication, reaching out to Amazon’s customer service is better. 

They will provide specific information about the delay and advise on the necessary steps to take further.

If you purchased from a third-party seller, then contact the seller and ask about the shipping status. They might provide you with info that is not yet updated on Amazon.

If you’ve waited for a long time and still don’t see any change in the status, you can always opt to cancel the order. Just remember to check the cancellation policy, especially if you ordered from a third-party seller.

What If I Have Already Paid For My Item?

If the package is not shipped even after a week, then it’s better to cancel the item. You can re-order it again after receiving the refund.

Amazon might require up to seven business days to process your cancellation request. You will receive the money in the original payment method used while ordering. Once the refund request is accepted, you will receive an Email/SMS confirmation about the same.

Can I Cancel My Amazon Order If It Hasn’t Shipped Yet?

Yes. You can cancel your Amazon order if it hasn’t shipped yet. If you have already paid for the package, you will receive a refund in the original payment method.

To cancel your Amazon order, follow the steps below:

  1. Head to the Amazon website or app.
  2. Log in to your Amazon account from which you ordered the item.
  3. Click on “Returns & Orders” and then “Your Orders”.
  4. Find the thing you want to cancel.
  5. Click on “Cancel Items” next to it.
  6. They’ll ask you why you are canceling the item. Pick a reason from a list.
  7. Click on “Cancel selected items”.

After you cancel the item, You’ll get an email saying you’ve asked to cancel. Another email will come later to tell you if it worked. If your item was from a third-party seller on Amazon, it might take a bit longer for the item to get canceled.

Can You Get A Refund For Late Amazon Orders?

You will get a refund of the shipping charges. If you’re an Amazon Prime member and your package doesn’t come within the promised 2-day window, you might be eligible for a refund on your shipping charges. 

Amazon calls this the “Guaranteed Delivery” policy. How do you get this refund? It’s quite simple:

  1. Jump onto the website or open the app.
  2. Find the “Contact Us” link, usually at the bottom of the page.
  3. Tell them your package was late.
  4. They will handle the issue and contact you again with a resolution.

But remember, if the delay was because of reasons beyond Amazon’s control, like bad weather or a postal strike, they might not give a refund.


Why has Amazon not shipped my order yet?

Your order might not be shipped due to item unavailability, wrong billing info or processing delays.

Why is it taking so long for my Amazon order to ship?

Your Amazon order might take longer to ship due to item unavailability at the nearest fulfillment center, high order volume, or third-party seller delays.

Why is my Amazon order delayed and not shipped?

Your Amazon order is delayed due to various reasons like items running out of stock, payment problems, shipping carrier delays, etc.

Does Amazon ship all week?

Yes, Amazon ships all week, but delivery times may vary on weekends and holidays.


In Conclusion, Amazon is known for its efficient delivery, but sometimes there might be some delays. If your order hasn’t been shipped within a week, there could be various reasons, such as item unavailability, delays at the fulfillment center, or due to slow order processing of third-party sellers.

Contacting Amazon or the third-party seller can clear things up if you’re concerned. If you’ve already paid but want to cancel, Amazon will provide a refund after cancellation.

Lastly, Amazon has a Guaranteed Delivery policy for late deliveries, especially for Prime members. You might get a refund if your order is not delivered in the expected time.

Alexandra Navara

Alexandra Navara is a seasoned logistics expert with over 7 years of industry experience. Holding a degree in Logistics and Supply Chain Management, she excels in writing insightful, engaging content on courier services. Certified as a Supply Chain Professional, Alexandra brings depth and clarity to complex logistics topics.

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