Amazon’s Hardship Transfer Policy helps employees facing major personal challenges relocate or change roles. Eligible hardships include severe medical conditions, family emergencies, or natural disasters. Employees must submit a formal request with proper documentation, like medical records.

The process usually requires 60 to 90 days of employment before applying and involves current position details and desired location.

Benefits remain uninterrupted, and relocation assistance may be available. Manager involvement and open communication are crucial for a smooth transition.

Learn more about ensuring a successful hardship transfer and its impact on your work-life balance.

Key Takeaways

  • Amazon’s hardship transfer policy supports employees facing severe personal challenges like medical conditions, family emergencies, or natural disasters.
  • To request a hardship transfer, employees must provide formal documentation, including proof of hardship (e.g., medical records or legal documents) and details of the desired transfer location. New hires typically must wait 60 to 90 days before submitting a hardship transfer request.
  • Essential benefits like health insurance remain uninterrupted during the transfer process. Additionally, Amazon may offer relocation benefits to assist with moving expenses. Managerial involvement and regular follow-ups with HR are crucial for ensuring a smooth and efficient transfer process.
Amazon Hardship Transfer Policy

What is a Hardship Transfer at Amazon?

A hardship transfer at Amazon allows employees to relocate or change roles within the company due to significant personal hardships that affect their job performance. This policy aims to support employees facing challenging situations, ensuring they can continue to work effectively while managing their personal issues.

The process starts with the employee submitting a formal request, detailing their specific hardship and desired transfer. These requests are evaluated based on predefined criteria to determine eligibility.

This policy reflects Amazon’s commitment to employee well-being by acknowledging that life circumstances can impact job performance. Offering the option to transfer helps alleviate personal burdens and retains valuable talent.

This approach supports a flexible and supportive work environment, promoting long-term employee satisfaction and productivity.

How Does Amazon Define a “Hardship” for the Purpose of a Transfer?

Amazon defines ‘hardship’ for transfer purposes as significant personal challenges that severely impact an employee’s ability to perform their current job. These situations often include severe medical conditions, family emergencies, natural disasters, or other critical personal crises. 

For example, an employee might need a hardship transfer to access better medical care for themselves or a family member, or to provide essential support during a family crisis.

To apply for a hardship transfer, you must submit a detailed request outlining their personal circumstances and preferred transfer locations. This usually involves providing supporting documentation, like medical records or legal documents, to validate the claim.

Manager involvement is crucial in this process. you are encouraged to communicate openly with their managers and HR representatives to facilitate the transfer. Managers play a key role in the approval process and can influence the outcome based on the business’s needs.

How to Make an Amazon Hardship Transfer Request?

How to Make an Amazon Hardship Transfer Request

To initiate a hardship transfer request at Amazon, follow these steps:

  1. Determine Eligibility: Ensure your situation qualifies as a hardship under Amazon’s criteria. Common qualifying circumstances include serious illness, injury, natural disasters, or significant personal emergencies.
  2. Gather Documentation: Collect all necessary paperwork to validate your claim. This might include medical records, legal documents, or other pertinent evidence. Proper documentation is crucial to substantiate your request.
  3. Initiate the Request: Use Amazon’s internal systems, such as the AtoZ app, to find available positions and apply for a transfer. Alternatively, visit your HR department to complete a hardship transfer form. Be prepared to explain your situation in detail and present your supporting documents.
  4. Communicate with Management: Inform your manager about your situation and the need for a transfer. Clear communication can help expedite the process. Follow up regularly with HR to monitor the status of your request and provide additional information if needed.

How do I write a hardship transfer?

To write a hardship transfer request, follow these steps:

  1. Contact Information: Begin with your full name, job title, department, phone number, and email address.
  2. Address the Letter: Direct it to your HR manager or the relevant authority with a formal salutation.
  3. State the Purpose: Clearly mention that you’re requesting a hardship transfer, including the desired location or department.
  4. Current Role: Briefly describe your current role and express gratitude for the opportunities you’ve had.
  5. Explain the Hardship: Honestly and specifically describe the hardship you face, such as a medical condition, family emergency, or another significant personal challenge.
  6. Supporting Documentation: Mention that you’ve attached relevant documents to support your claim.
  7. Transfer Request: Clearly request the transfer, specifying the location or department, and show flexibility regarding shifts or roles.
  8. Conclusion: Express gratitude for their consideration and willingness to discuss further if needed. Close with ‘Sincerely,’ followed by your name and signature.


[Your Name]
[Job Title]
[Phone Number]
[Email Address]


[HR Manager’s Name]
[Company Name]
[Company Address]

Dear [HR Manager’s Name],

I am writing to formally request a hardship transfer to [desired location or department]. I have enjoyed my role as [current job title] in the [current department] and I am grateful for the opportunities and experiences I’ve gained.

However, due to [specific hardship, such as a medical condition or family emergency], I am facing significant challenges that are impacting my ability to continue in my current position. I have attached the necessary documentation to substantiate my situation.

I kindly request a transfer to [desired location or department], and I am willing to be flexible regarding shifts or roles. I believe this move will allow me to better manage my situation while continuing to contribute effectively to the company.

Thank you for considering my request. I am available to discuss this matter further if needed.

[Your Name]

What Documentation Are Required for a Hardship Transfer Request at Amazon?

What Documentation Are Required for a Hardship Transfer Request at Amazon

To request a hardship transfer at Amazon, you need to submit specific documentation to substantiate their claims. Required documents include proof of hardship, such as medical records or statements from healthcare providers for health-related issues. 

Legal documents or official reports may also be necessary for other types of hardships, such as natural disasters or personal emergencies.

The transfer request form is critical. It requires detailed information about the employee’s current position, desired transfer location, and an explanation of the hardship situation. 

Supporting documents might include court orders, legal documents, and reports from government agencies or insurance claims. Statements from professionals, like social workers or counselors, familiar with the employee’s circumstances can also be useful.

Employment verification is often required to confirm the employee’s current position, length of service, and performance. This could be in the form of recent performance reviews or a letter from the current manager. 

Proof of eligibility for a hardship transfer, such as meeting a minimum period of employment, may also be needed. Confidentiality waivers might be necessary to allow Amazon to discuss the situation with relevant third parties. You should consult Amazon’s HR department for specific documentation requirements.

How long after working for Amazon can you transfer?

New employees at Amazon usually need to wait 60 to 90 days before they can request a transfer. This policy ensures new hires have enough time to settle into their roles and grasp the company’s operations before seeking a change.

For those dealing with personal hardships, this waiting period is crucial. It lets employees stabilize in their current roles while assessing their situations. After this period, they can request a transfer if their current position becomes untenable due to personal or hardship circumstances.

Understanding this timeline is vital for any Amazon employee considering a transfer. Whether the motivation is career advancement, better alignment with personal circumstances, or addressing specific hardships, knowing when you’re eligible to apply can streamline the process.

The 60-90 day timeframe is standard across various departments, ensuring a consistent policy that supports both Amazon’s operational needs and employees’ well-being.

Is Proof of Hardship Required by Amazon?

Yes, Amazon requires proof of hardship when requesting a transfer due to personal difficulties. This step ensures the legitimacy of the request. You need to provide appropriate documentation that clearly outlines the nature and severity of their hardship.

Acceptable documentation includes medical records, legal documents, or other relevant evidence. For example, statements from medical professionals can confirm health-related issues, while court custody orders can validate family-related challenges. This validation is crucial for Amazon’s Human Resources department to review and assess the transfer request’s validity.

You usually complete a hardship transfer form, specifying their preferred relocation sites. Along with this form, the required documentation must be submitted to HR for thorough review. Amazon then verifies the hardship claim by examining the provided evidence, ensuring a genuine hardship exists before granting the transfer.

How long does Amazon’s hardship transfer procedure take?

How long does Amazon’s hardship transfer procedure take

Amazon’s hardship transfer procedure usually takes from one week to a few weeks. The exact duration depends on factors like the urgency of the employee’s situation and the availability of positions at the new location.

Key factors can speed up the process. If the employee’s hardship is severe, the transfer may happen faster. For example, some employees have requested a transfer on a Saturday and started at the new site by the following Sunday. The availability of positions at the desired location also affects the timeline. If there are open roles, the transfer is quicker. Efficient communication and processing by HR and management at both sites are crucial too.

Employees can help speed up the process by being flexible with shifts and promptly indicating their availability, which aligns with Amazon’s operational needs.

Can I Track the Status of My Hardship Transfer Request on Amazon?

Yes, you can track the status of your hardship transfer request at Amazon. The AtoZ app is the primary tool for this. It lets employees manage HR-related tasks, including checking the status of transfer requests. You’ll receive updates and notifications through the app, keeping you informed about your application’s progress.

Besides using the AtoZ app, it’s essential to stay in touch with the HR department. Regular follow-ups can provide real-time updates and ensure any additional information needed is promptly given. This communication can help speed up the processing of your request.

Also, keep your manager updated about your hardship situation and the need for a transfer. Managers can advocate for a quicker resolution due to their understanding of your circumstances.

Following these steps ensures you stay informed and can potentially expedite your hardship transfer process.

Does Amazon’s Hardship Transfer Policy Affect Your Benefits?

Amazon’s hardship transfer policy ensures employees facing personal challenges can maintain professional and financial stability. When transferring to another Amazon location due to hardship, your essential benefits, like health insurance and your 401(k) plan, typically remain uninterrupted. 

This means your medical, dental, and vision coverage stays consistent, and you can continue contributing to your retirement plan, thereby preserving your financial readiness.

Amazon might also offer relocation benefits, providing financial assistance for moving expenses if your transfer requires relocating to a different city or state. This financial aid can ease the burden of moving, making the transition smoother.

On the career front, a hardship transfer can present new professional growth opportunities. Amazon’s commitment to career development through programs like Career Choice enables you to pursue further education and skills training, facilitating career advancement. However, it’s crucial to ensure the new role aligns with your long-term career goals to maintain job security.

Additionally, Amazon’s Employee Assistance Programs offer valuable support services, providing confidential resources for personal and work-related issues, which can be especially beneficial during a hardship transfer.

Does a Hardship Transfer Affect Work-Life Balance at Amazon?

Does a Hardship Transfer Affect Work-Life Balance at Amazon

A hardship transfer at Amazon can significantly improve your work-life balance by addressing personal challenges that affect your job performance. One major advantage is the potential to reduce commute time. By moving to a location closer to home, you can save valuable time and reduce daily stress, thereby enhancing your overall quality of life.

Amazon offers flexible work schedules to accommodate personal needs. Temporary schedule adjustments or participation in the Anytime Shifts program can give you greater control over your work hours, helping you balance personal commitments more effectively.

A supportive work environment is integral to Amazon’s hardship transfer policy. Through the Employee Assistance Program (EAP), you can access confidential support and resources for managing personal and work-related issues. If your transfer involves relocating, Amazon may provide relocation assistance to ease the transition.

Should You Inform Your Manager of an Amazon Hardship Transfer?

Yes, you should inform your manager about your hardship transfer request at Amazon. Transparency is crucial for a smooth transfer. By notifying your manager, you help set realistic expectations and facilitate better planning for your potential departure. This open communication can prevent sudden disruptions and ensure a seamless handover.

Managerial support can be invaluable. When your manager is aware, they can advocate for you, provide necessary approvals, and emphasize the urgency of your situation to HR. Their backing can expedite the process and reduce your stress.

Operational planning is another key aspect. Managers need to adjust staffing and responsibilities accordingly. Informing them in advance enables them to prepare adequately, ensuring your departure doesn’t negatively impact team dynamics or workload distribution.

However, be mindful of potential delays or resistance. Some employees have faced challenges with managerial support. Approach the conversation professionally and respectfully, clearly explaining your situation and reasons for the hardship transfer.

Follow up regularly after your initial conversation to ensure your request is being processed and to address any concerns promptly. This proactive approach underscores your commitment to a transparent and supportive transfer process.

Can You Transfer Back to Your Original Location After a Hardship Transfer?

Can You Transfer Back to Your Original Location After a Hardship Transfer

Yes, you can transfer back to your original location after a hardship transfer at Amazon, but it depends on several key factors: position availability, company policies, and procedural adherence.

First, the transfer back hinges on the availability of suitable positions. Amazon doesn’t create vacancies specifically for returning employees, so you must wait for an appropriate role to open up that matches your qualifications.

Second, company policies are crucial. If your hardship transfer was due to a disability, Amazon is legally obligated under the ADA to consider reassignment to a vacant position as a reasonable accommodation.

If the transfer was due to personal or health-related leave, you generally have the right to be reinstated to your former or a comparable position, provided you can perform the essential functions of the job.

Manager involvement and HR support are also vital. Communicating your desire to return allows them to help identify available positions and guide you through the internal approval processes. The timing can vary, potentially taking weeks or months, and requires the submission of formal transfer requests and supporting documentation.

Frequently Asked Questions

Can a Hardship Transfer Be Requested for Personal Safety Concerns?

Yes, an employee can request a hardship transfer due to personal safety concerns. Amazon’s policy recognizes various personal difficulties, including safety issues, as valid reasons for initiating a transfer to a different location.

Are There Specific Time Periods When Hardship Transfers Are Not Allowed?

Hardship transfers are assessed based on individual circumstances, not fixed time periods. Approval depends on operational needs and available positions, which can change throughout the year.

Is There a Limit to How Many Times You Can Request a Hardship Transfer?

You can request a hardship transfer multiple times without a set limit. Each request undergoes individual evaluation based on specific criteria and the availability of suitable positions. Approval depends on meeting these criteria and the presence of an appropriate vacancy.

Do Hardship Transfers Affect Eligibility for Promotions at Amazon?

Hardship transfers at Amazon don’t inherently affect eligibility for promotions. Performance, tenure, and role requirements remain critical factors. You should consult HR to understand how a transfer might influence your specific career progression.

Can Family Members’ Medical Conditions Qualify for a Hardship Transfer?

Family members’ medical conditions can qualify for a hardship transfer at Amazon. Employees must provide relevant documentation to support their request. Amazon’s HR department will review the documentation according to company policies to determine approval.


Amazon’s hardship transfer policy helps employees facing significant personal challenges. Understanding what qualifies as a ‘hardship,’ the process for making a transfer request, the necessary documentation, and the potential effects on benefits and work-life balance is crucial.

To request a transfer, You must submit a formal application detailing their circumstances. This includes specific documentation, such as medical records or legal documents, to substantiate the hardship claim.

Open communication with management is key. Discussing your needs and potential solutions can lead to better outcomes. Moreover, You should be aware of the possibility of returning to their original location once circumstances improve.

For instance, if an employee’s spouse is undergoing critical medical treatment in another city, they can apply for a hardship transfer to be closer. Proper documentation, like medical certificates, would be necessary.

Alexandra Navara

Alexandra Navara is a seasoned logistics expert with over 7 years of industry experience. Holding a degree in Logistics and Supply Chain Management, she excels in writing insightful, engaging content on courier services. Certified as a Supply Chain Professional, Alexandra brings depth and clarity to complex logistics topics.

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