Have you ever checked your mailbox without leaving your chair? That’s what USPS Informed Delivery is for. 

But sometimes, it just stops working, and we’re left wondering why. It’s like waiting for a letter that never comes – frustrating, isn’t it?

Don’t worry, though. Most of the time, there’s a simple reason and an easy fix. Maybe you’ve moved houses, or there’s a glitch in the system. These issues can stop you from seeing your mail online.

In this article, we’re going to walk through the common issues and show you how to fix them. So without any further ado, Let’s get started.

Key Takeaways:

  • USPS Informed Delivery allows users to preview the exterior of the mail before they receive it.
  • Troubleshooting Informed Delivery involves checking browser compatibility, email settings, and seeking help from the USPS Help Desk.
  • Informed Delivery doesn’t show internal mail contents; a virtual mailbox service can provide a more comprehensive solution.
  • Not all addresses are eligible for Informed Delivery; check availability using the USPS ZIP code search tool.

What is USPS Informed Delivery?

USPS Informed Delivery is a free service that lets you digitally preview the envelope of your mail before it arrives. It provides grayscale images of the exterior, address side of letter-size mailpieces and tracks packages in one convenient location.

If you’re away from home, you can still keep an eye on your mailbox, as Informed Delivery can be accessed on any computer, tablet, or smartphone.

Reasons Why USPS Informed Delivery Not Working –

Let’s understand the most common challenges users face with USPS Informed Delivery:

  • There Was A Change Of Address
  • You Can’t Sign Into Your Informed Delivery Account
  • Informed Delivery Is Not Reporting An Accurate Number Of Mail Or Packages
  • You Did Not Get The Verification Code Informed Delivery Sent You On Sign Up
  • No Images Of Your Mail Items Are Showing Up In Informed Delivery
  • You’re Not Getting Your Daily Digest Email Notifications

USPS Informed Delivery only shows you outside of your mail, but it doesn’t let you see what’s inside. That’s why some people use a virtual mailbox service. 

With this kind of service, you can not only look at the outside of your mail, but you can also read what’s inside, just like you would read an email.

How to fix USPS Informed Delivery not working issue?

There are a few easy fixes you can try. First, make sure your internet browser is up to date. Informed Delivery works best with the latest versions of Chrome, Firefox, Safari, and Edge. 

If you’re using an old browser, updating it might solve your problem.

Next, take a look at your email settings. Sometimes, Informed Delivery emails can get lost in spam filters or accidentally sent to the wrong folder.  If possible, try to filter out junk mail.

Double-check to make sure they’re not being misdirected. Also, You must verify your identity by completing the mobile phone verification process.

If you’ve tried these steps and it’s still not working, it’s time to reach out for help. The USPS Informed Delivery Help Desk is there to assist you. Just give them a call or send a message.

How To Change Address In USPS Informed Delivery?

If you’ve filed an Official Change of Address, either online at moversguide.usps.com, at a local Post Office, or through your postal service, you’ll receive both an email and a physical letter from USPS. 

This letter will contain a unique 9-digit alpha-numeric code, which is vital for confirming your address change.

 Next, Your access to USPS Informed Delivery might be temporarily put on pause. This is to ensure the security and accuracy of your mail delivery service.

To get back on track, just follow the instructions in your Change of Address validation letter. Once you confirm your new address and verify your identity, your Informed Delivery notifications will resume. 

Of course, this is provided that your new address falls within an area where Informed Delivery is available.

What Does Address Not Eligible For Informed Delivery Mean? 

If you see this message, it means that the USPS Informed Delivery service isn’t available for your specific address.

In some cases, certain addresses don’t qualify for this feature. To determine if your area is serviced by Informed Delivery, you can utilize the USPS’s ZIP code lookup tool available on their website. 

This tool will tell you whether or not your address is within a region that supports Informed Delivery, allowing you to digitally preview your incoming mail. 

Informed Delivery Mail Not Received; What to do?

Usually, USPS informed delivery subscribers receive emails when a new mail or package is going to be received by the recipient.

Switching to a new email address but forgetting to update it in your USPS profile could be the reason you’re not receiving Informed Delivery alerts. 

It’s important to remember that each USPS account is limited to a single email address. If someone else has changed the email address associated with the account, the original one would be removed.

Here’s a simple guide to updating your email address in your USPS account:

  1. Start by visiting the official USPS website at usps.com.
  2. Navigate to your USPS.com profile.
  3. Enter your new email address in the provided field.
  4. Don’t forget to save your changes to ensure you start receiving notifications to your new email.

By following these steps, you can ensure that your Informed Delivery notifications are sent to the correct email address.

How to Stop the USPS Informed Delivery?

If you decide that USPS Informed Delivery isn’t for you and you wish to discontinue the service, the process is straightforward.

Here’s how you can stop USPS Informed Delivery:

  1. Locate the unsubscribe code. This can be found on the welcome kit you received when you first signed up for Informed Delivery.
  2. Visit the USPS website and navigate to the Informed Delivery section.
  3. Enter your unsubscribe code when asked.
  4. You will be asked to provide a reason for unsubscribing. Options include concerns about identity theft, unfamiliarity with the account, a simple desire to cancel the service, or other reasons.
  5. Submit your request, and the Informed Delivery service will be deactivated for your address.

By following these steps, you can easily unsubscribe to USPS Informed Delivery service.


Informed delivery says arriving soon; what to do?

If Informed Delivery says that your package is arriving soon, you can expect to receive it within the next 1-3 business days.

Why is the Informed Delivery not working?

Informed Delivery packages may not show up due to wrong address, loss/theft, or delays.

What has happened to Informed Delivery?

Informed Delivery is still a relatively new service, and the USPS is still working on improving it. If you are having problems with Informed Delivery, you can contact the USPS customer service team for assistance.

Did the post office discontinue Informed Delivery?

The USPS has not discontinued Informed Delivery. However, they have made some changes to the service, such as limiting the number of images that are sent per day.

Why are my Informed Delivery packages not showing up?

Informed Delivery may not work due to a system error, incorrect address, or the package hasn’t been scanned yet.

How accurate is Informed Delivery for packages?

Informed Delivery is generally accurate for packages, but there are some exceptions. For example, Informed Delivery images may not be available for large packages or packages that are being delivered by a different carrier.


USPS Informed Delivery gives you a preview of the mail and helps manage package deliveries more effectively. 

However, users may occasionally encounter issues such as login problems, inaccurate mail counts, and missing images or notifications. 

While these issues can be frustrating, they are often resolvable through simple troubleshooting steps like updating your browser, checking email settings, or contacting the USPS Help Desk. 

It’s important to note that Informed Delivery may not be available for all addresses, and it doesn’t provide internal contents of the mail, for which a virtual mailbox service could be a complementary solution. 

Alexandra Navara

Alexandra Navara is a seasoned logistics expert with over 7 years of industry experience. Holding a degree in Logistics and Supply Chain Management, she excels in writing insightful, engaging content on courier services. Certified as a Supply Chain Professional, Alexandra brings depth and clarity to complex logistics topics.

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